Shipping Policy

We’re committed to delivering your pet’s favorite items quickly and safely.

📦 Processing Time

All orders are processed within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

🚚 Shipping Rates & Delivery Times

We offer multiple shipping options, including standard, express, 

• Standard Shipping

  • Estimated Delivery: 3–7 business days
    

• Express Shipping

  • Estimated Delivery: 1–3 business days
    

• Local Delivery/Pickup (if offered)

  • Estimated Delivery: Same or next day
    

🌍 International Shipping

We currently [do / do not] offer international shipping.

If international shipping is available:

• Delivery times and rates vary by destination

• Import duties or taxes (if applicable) are the responsibility of the customer

🐾 Shipping Restrictions

We do not ship:

• To P.O. Boxes (for select carriers)

• Hazardous or perishable items (e.g., raw food)

📦 Lost or Damaged Packages

If your order is lost, delayed, or arrives damaged:

• Please contact us within 7 days of the delivery date

• We will work with the carrier to resolve the issue or send a replacement